Returns & Exchanges


If you are not entirely satisfied with your purchase, we're here to help. 

RETURN/EXCHANGE POLICY

You have a total of 14 days from the date of receipt to exchange or return any item that is not final sale. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. The item must be in its original packaging.

 

Please submit an email to shopbonecaboutique@gmail.com for a return address.

Please include:

  1. NAME

  2. ORDER NUMBER

  3. REASON FOR RETURN or EXCHANGE

  4. WHAT YOU WILL NEED (REFUND OR EXCHANGE with SIZE, COLOR, OR STYLE you’d like)

 

FINAL SALE ITEMS

If the item is “final sale” no returns or exchanges are accepted.

Eg: Items such as earrings are final sale.

 

REFUNDS

Once item is received it will be inspected. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

Shopbonecaboutique@gmail.com